Order Information

Who can I contact for assistance or questions with my order? Please email us : customerservice@crumbs.com or call 1-877-CRUMBS-0 (1-877-278-6270) for assistance.

Which payment methods does Crumbs.com accept? We accept VISA, MasterCard, American Express and Crumbs Gift Cards. Credit card account will be charged when order is placed.

When do I need to place my order? Our daily cutoff time is 2PM EST for those orders to be shipped the next day. We offer a shipping calendar that allow you to chose your delivery date within a three week window. We currently ship with UPS and offer Next Day Air, Next Day Air Saver, Second Day Air, and Ground (available to locations that deliver within 48 hours). Please keep in mind, UPS does not complete Ground deliveries on Saturday and UPS does not operate on Sunday.

Can I place my order over the phone? Yes! Please call us at 1-877-CRUMBS-0 (1-877-278-6270) to place your order over the phone. Our office business hours are Monday through Friday 9:00 AM to 5:00 PM EST. If you receive our voice mail, please leave a message and we will respond as soon as possible. Please keep in mind that our 2PM EST cutoff time for orders to be shipped the next day.

Is there any way to have something ship out today? We bake to order and cannot ship same day. Our order cutoff time is 2PM EST and all orders scheduled to go out the next day are processed and baked overnight.

Can I add/edit my gift message? Absolutely! Simply email us (info@crumbs.com) or call us (1-877-CRUMBS-0/1-877-278-6270) with the gift message you would like to include with your shipment. Please keep in mind, the message must be edited during business hours the day before shipment. We, unfortunately, are not able to edit orders on the morning of shipment.

How do I send cupcakes to a college address? College students love getting Crumbs care packages! To ensure delivery goes smoothly, please enter College name and any additional information (dorm name, box number) under company name. Enter college street address under address.

How do I care for my Crumbs order? All of our baked goods are made by hand and baked to order. Since we do not use preservatives in our baked goods, our desserts are always best when served sooner rather than later and at room temperature. If cupcakes will not be served immediately, they may be placed in the freezer in an air tight container for up to one week. Do not refrigerate. Please allow 3 - 4 hours for our cupcakes to defrost before serving. Muffins and scones will keep in the tins they arrive in for 1- 2 days. If not serving immediately, they may be placed in the freezer in an airtight container for up to one week. Cookies and Brownies are individually wrapped and will keep in the tins they arrive in for 2-3 days.

Can those with nut allergies or other food allergies eat Crumbs cupcakes? All of our baked goods are made in the same bakery. Though nuts are not a part of every recipe, trace amounts of nuts or nut oils can be in any of our desserts. We recommend those with nut allergies refrain from eating our products. We use eggs, butter, cream and flour in our baked goods and currently do not have any gluten or sugar free products.

Do you accept special orders? All stores are able to accept special orders. Please contact your nearest store location. We do accept some special orders for shipment. Please contact us at 1-877-CRUMBS-0 to discuss your special order needs.

Can I have my order delivered on a Monday? Unfortunately, a Monday delivery date is not possible. Our packaging is designed to last two days in transit and are not able to ship Friday for Monday delivery. We suggest choosing a Friday or Saturday delivery date.

Having Trouble ordering online? Occasionally, customers have trouble placing their order or receive an error message. If an error message does occur, please double check your billing information. Please feel free to call us at 1-877-CRUMBS-0 (1-877-278-6270) to place your order over the phone.

Shipping Information

How and when will my order be delivered? Our orders are shipped by UPS Ground, UPS Next Day Air, Next Day Air Saver or 2nd Day Air. We ship our cupcakes frozen packaged in insulated containers with dry ice. Please see our shipping schedule for additional information.

Does Crumbs have local delivery from their stores? Yes. For local delivery within New York City, DC, Chicago and Los Angeles contact a Crumbs Bake Shop near you. Crumbs Locations

Do you include a receipt or prices with the shipments? All orders are shipped with a pack list which includes billing name and address, shipping name and address, and products order. Since so many of the packages we send are gifts, we do not include prices on our pack lists.

How do you ship your cupcakes? We ship our cupcakes frozen with dry ice and in specially designed packaging to keep them safe along their journey. Crumbs cupcakes should be frozen, cold, or cool when received. Please allow the cupcakes to sit at room temperature for 3 – 4 hours before serving.

Do you have special birthday/holiday gift boxes? Our cupcakes are shipped in our attractive Crumbs gift boxes which are deep red and cinnamon colored and fit many themes! We do not offer special holiday or birthday gift boxes at this time. We recommend adding a Custom Gift Message when you place your order to offer your special wishes.

General Information

Does Crumbs provide baked goods for special or corporate events? Our local Catering Division will be happy to assist you with your event. Please visit our catering page for more information: Crumbs Catering

Cupcake Care

How do I defrost the cupcakes? Our cupcakes will arrive frozen, cold or cool to the touch. Simply allow the cupcakes to sit out on the table or counter at room temperature for 3-4 hours before serving.

How can I keep the cupcakes if I’m not serving immediately? We recommend placing the cupcakes in an air tight container and freezing for up to one week. Follow the above defrosting instructions.